Terms and Conditions of Use

Terms By accessing and using this website, web page, client portal, or mobile application, including but not limited to any content, functionality and services offered on or through this website, web page, client portal, or mobile application, or our e-mails, texts, posts and other electronic messages (collectively, our “Site”), you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this Site. Our Site and all of the contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by us, our licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws, as applicable. We reserve the right to withdraw or amend our Site, and any service or material we provide on our Site, in our sole discretion without notice. We will not be liable if, for any reason, all or any part of our Site is unavailable at any time or for any period.

Use License

Your permission to use and access this Site is the grant of a limited license, not a transfer of title, and your limited license to use or access our Site shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time for any reason or no reason.

When using or accessing our Site, you may not:

  • Modify or copy any material or Services;
  • Use the material or Services for any commercial purpose, or for any public display (commercial or non-commercial);
  • Attempt to decompile or reverse engineer any software contained on the Site or that supports the Site or any Services;
  • Engage in any data mining, data harvesting, data extracting or any other similar activity in relation to this Site, or while using this Site;
  • Remove any copyright or other proprietary notations from the material; or
  • Transfer the materials to another person or entity or “mirror” the material on any other server.

Posting Content

In these Terms and Conditions of Use, your “Content” shall mean any audio, video, text, images or other material, including comments or feedback, you choose to post on or submit to us via this Website. With respect to your Content, by posting it in a way that is visible to the public, you grant us a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it on our Site and in any and all media.

Your Content must be your own and must not be infringing on any third party’s rights or violate any of the restrictions in the subsection below. We reserve the right to remove any of your Content from our Site at any time, and for any reason, without notice.

Without limiting the foregoing, you agree not to use, or permit to be used, any messaging capabilities or any Services on our Site that permit text entry or the uploading or posting of audio, video or images to post, transmit or disseminate any:

  • Unsolicited material to persons or entities that have not agreed to receive such material or to whom you do not otherwise have a legal right to send such material;
  • Material that infringes or violates any third party’s intellectual property rights, rights of publicity, privacy, or confidentiality, or the rights or legal obligations of any wireless service provider or any of its customers or subscribers attempt to decompile or reverse engineer any software contained on the Site or that supports the Site or any Services;
  • Material or data that is illegal, or material or data that is harassing, coercive, libelous, defamatory, abusive, threatening, obscene, or otherwise objectionable, materials that are harmful to minors or excessive in quantity, or materials the transmission of which could diminish or harm the reputation of us and/or our third-party service providers;
  • Material or data that is related to illegal drugs (e.g., marijuana, cocaine) or to pharmaceuticals, material that contains any viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data, or personal information or contains any signal or impulse that could cause electrical, magnetic, optical, or other technical harm to our equipment or facilities and/or those of any third party; or material or information that is false or misleading, or likely to mislead or deceive.
  • Posting Content. In these Terms and Conditions of Use, your “Content” shall mean any audio, video, text, images or other material, including comments or feedback, you choose to post on or submit to us via this Website. With respect to your Content, by posting it in a way that is visible to the public, you grant us a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it on our Site and in any and all media. Your Content must be your own and must not be infringing on any third party’s rights or violate any of the restrictions in the subsection below. We reserve the right to remove any of your Content from our Site at any time, and for any reason, without notice.

    Without limiting the foregoing, you agree not to use, or permit to be used, any messaging capabilities or any Services on our Site that permit text entry or the uploading or posting of audio, video or images to post, transmit or disseminate any:

    • Unsolicited material to persons or entities that have not agreed to receive such material or to whom you do not otherwise have a legal right to send such material;
    • Material that infringes or violates any third party’s intellectual property rights, rights of publicity, privacy, or confidentiality, or the rights or legal obligations of any wireless service provider or any of its customers or subscribers attempt to decompile or reverse engineer any software contained on the Site or that supports the Site or any Services;
    • Material or data that is illegal, or material or data that is harassing, coercive, libelous, defamatory, abusive, threatening, obscene, or otherwise objectionable, materials that are harmful to minors or excessive in quantity, or materials the transmission of which could diminish or harm the reputation of us and/or our third-party service providers;
    • Material or data that is related to illegal drugs (e.g., marijuana, cocaine) or to pharmaceuticals, material that contains any viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data, or personal information or contains any signal or impulse that could cause electrical, magnetic, optical, or other technical harm to our equipment or facilities and/or those of any third party; or material or information that is false or misleading, or likely to mislead or deceive.

    Your permission to use and access this Site is the grant of a limited license, not a transfer of title, and your limited license to use or access our Site shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time for any reason or no reason.

    Disclaimer

    You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or our Site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOL OGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO OR FROM IT. THE MATERIALS ON THE SITE ARE PROVIDED ON AN "AS IS" AND “AS AVAILABLE” BASIS. WE MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. FURTHER, WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON SITE OR OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITE LINKED TO THE SITE.

    Limitation of Liability

    IN NO EVENT WILL WE, OUR AFFILIATES OR OUR OR THEIR LICENSORS, SERVICE PROVIDERS, AGENTS, EMPLOYEES, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OUR SITE, ANY WEBSITES LINKED TO OR FROM IT, ANY CONTENT ON OUR SITE OR ON SUCH OTHER WEBSITES, OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

    Indemnification

    You agree to defend, indemnify and hold harmless us, our affiliates, licensors and service providers, and our and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms and Conditions of Use and your use of our Site, including, but not limited to, any use of our Site’s content, services and products other than as expressly authorized in these Terms and Conditions of Use or your use of any information obtained from our Site.

    Revisions and Errata

    The materials appearing on our Site could include technical, typographical, or photographic errors. We do not warrant that any of the materials on the Site are accurate, complete, or current. We may make changes to the materials contained on the Site at any time without notice. We do not, however, make any commitment to update the materials.

    Links

    We have not reviewed all of the third-party websites linked to by the Site and are not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us of the third-party website. Navigation to and use of any such linked website is at the user's own risk.

    Site Terms of Use Modifications

    We may revise these Terms and Conditions of Use for the Site at any time without notice. By accessing or using the Site, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

    Governing Law

    Any claim relating to the Site shall be governed by the laws of the State in which we are headquartered without regard to its conflict of law provisions.

    Entire Agreement

    These Terms and Conditions of Use, our Privacy Policy and any other document we deem relevant constitute the sole and entire agreement between you and us with respect to our Site and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to our Site
    Our Mobile Messaging Service is provided by Insing Assurance Agency and is subject to the following terms and conditions.

    Mobile Messaging Terms & Conditions

    Insing Assurance Agency (“We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), subject to these Mobile Messaging Terms and Conditions (the “Terms”). If you do not wish to continue participating in the program or no longer agree to these Terms, you can reply “STOP” to any mobile message from Us in order to opt out of the Program. User Opt In: The Program allows users to receive SMS/MMS mobile messages by users affirmatively opting into the Program. Regardless of the opt-in method you utilized to join the Program, you agree that these Terms apply to your participation in the Program. The mobile messaging service used by Us to communicate with you requires human intervention for Our mobile messages to be initiated, and thus Our mobile messages are not sent to you by an automatic telephone dialing system (“ATDS” or “autodialer”). Nevertheless, by participating in the Program, you agree to receive autodialed marketing mobile messages and you understand that consent is not required to make any purchase from Us. Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages from Our customers, for alerts, coupons, specials, and promotions. Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent based on your interaction with Us. Disclaimer: The Program is offered on an “as is” basis. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator, and is outside of Our control. Your wireless service provider/network operator is not liable for delayed or undelivered mobile messages. Your participation in the Program is at your sole discretion and risk, and if you are dissatisfied with the Program, message content, or these Terms, you should opt-out and cease use of the Program. Privacy Policy: We respects your privacy. We will only use information you provide to transmit your mobile messages and respond to you, if necessary. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserves the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If in Our sole discretion, believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies. This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts. Dispute Resolution: In the event that there is a dispute, claim or controversy between you and Us, or between you and any third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, these Terms, Our Privacy Policy, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim or controversy will be determined by arbitration in Dallas, Texas before one arbitrator. The arbitration will be administered by JAMS. For claims greater than $250,000, the JAMS Comprehensive Arbitration Rules and Procedures in effect at the time the arbitration is commenced will apply. For claims less than or equal to $250,000, the JAMS Streamlined Arbitration Rules in effect at the time the arbitration is commenced will apply. The arbitrator will apply the substantive law of the State of Texas, exclusive of its conflict or choice of law rules. Nothing in this paragraph will preclude the parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the provision in this paragraph with respect to applicable substantive law, the Federal Arbitration Act (9 U.S.C. §§ 1-16) will govern any arbitration conducted pursuant to these Terms. Either party may commence arbitration by providing to JAMS and the other party to the dispute a written demand for arbitration, setting forth the subject of the dispute and the relief requested (“Arbitration Demand”). To the fullest extent permitted by law, each of the parties agrees that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than through arbitration, each party knowingly and irrevocably waives any right to trial by jury in any action, proceeding or counterclaim arising out of or relating to this Agreement or any of the transactions contemplated hereby. The appointed arbitrator may award monetary damages and any other remedies allowed by the state law designated above. In making his or her determination, the arbitrator will not have the authority to modify any term or provision of these Terms. The arbitrator will deliver a reasoned written decision with respect to the dispute (the “Award”) to each party, who will promptly act in accordance the Award. Any Award (including interim or final remedies) may be confirmed or enforced in any court having jurisdiction, including any court having jurisdiction over either party or its assets. The decision of the arbitrator will be final and binding on the parties, and will not be subject to appeal or review. Each party will advance one-half of the fees and expenses of the arbitrator, the costs of the attendance of the court reporter at the arbitration hearing, and the costs of the arbitration facility. In any arbitration arising out of or related to these Terms, the arbitrators will award to the prevailing party, if any, costs and attorneys’ fees reasonably incurred by the prevailing party in connection with that aspect of its claims or defenses on which it prevails, and any opposing awards of costs and attorneys’ fees awards will be offset. The parties will maintain the confidential nature of the arbitration proceeding, the hearing and the Award, except as may be necessary to prepare for or conduct the arbitration hearing on the merits, or except as may be necessary in connection with a court application for a preliminary remedy, or confirmation of an Award or its enforcement, or unless otherwise required by any applicable law. Any documentary or other evidence produced in any arbitration hereunder will be treated as confidential by the parties, witnesses and arbitrators, and will not be disclosed to any third person (other than witnesses or experts), except as required by any applicable law or except if such evidence was obtained from the public domain or is otherwise obtained independently of the arbitration. Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to these Terms unless explicitly stated otherwise in writing. We reserves the right to change these Terms from time to time. Any material updates to these Terms shall be communicated to you. You acknowledge your responsibility to review these Terms from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept these Terms, as modified.

    Disclosure and Disclaimers

    Singapore Pte. Ltd. is registered with the Accounting and Corporate Regulatory Authority (“ACRA”) and holds a Direct Insurance Broker and Exempt Financial Adviser Licensed under the Financial Advisers Act. We are regulated by the Monetary Authority of Singapore (“MAS”).

    Our company does not warrant in any way, whether express or implied, that the contents of this website meet the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and/or accuracy.

    Our company does not warrant that the functionality of the website and its services will be uninterrupted or error-free, that defects will be corrected or that the website and its services or the server that makes them available are free of any virus or other malicious, destructive, or corrupting code and programme.

    By providing links to other sites, our company does not guarantee, approve, or endorse the information or products available at these sites, nor does a link indicate any association with or endorsement by the linked site to this website. There are risks in using such information found on the Internet, and we caution you to understand such risks before relying, retrieving or downloading anything via the Internet.

    Any reference to any product should be read in conjunction with the respective prospectus, brochure and/or factsheet. Nothing on this website shall be considered advice to buy or sell any product.

    Any information stated are from reliable sources, however our company cannot and shall not be held liable for any inaccuracies, mistakes, omissions, errors, or miscalculations in this respect, including, in particular, information on investments for which values can fluctuate and past performance is not an indication of future performance.

    All our Appointed Brokers and Representatives are trained to the highest standards and are fully qualified to provide insurance broking and/or financial advisory services. All Appointed Representatives have a Representative Number and are listed on the Public Registrar on the MAS website.

    Neither Singapore Pte. Ltd. nor its Appointed Brokers and Representatives are tax advisers. Any reference to taxation, in any jurisdiction, is sourced from third party sources. Professional tax advice should always be sought independently.

    COMPLAINTS HANDLING and RESOLUTION (CHR) PROCEDURES

    Introduction

    At Singapore Pte Ltd (“ SG”), we regard customer’s complaints to represent valuable information about recurrent problems. These complaints may point the way to understanding the root causes of customer problems and help SG target core processes that need improvement.

    The Compliance Department (“Compliance”) is the independent unit within SG and will assess objectively each complaint by its own circumstances and merits. Compliance will deal with all complaints and feedback promptly within a reasonable timeframe.

    SG will require all complainants to write in formally before any investigations can be carried out.

    Application

    This will apply to all customers of SG.

    For products sold via online channels, this will apply if advice is given to retail customers.

    Customers who meet the eligibility criteria for Accredited Investor (AI) status must be fully aware of the consequences of being treated as an AI. The safeguards in these regulations will not apply to AI customers. SG will give these group of AI customers with the choice to opt-out of being treated as an AI, if the customers choose to do so.

    Five Steps on Handling Complaints

    Compliance will work towards providing a final response to the complainant within 20 business days. If the case turns out to be of a nature that is complicated or even complex that requires an extension of time, which is likely to take beyond the 20 business days after receipt of the complaint, Compliance will send a request of extension of time to the relevant party.

    The 5 steps are:

    1. Receipt of complaints

    When a formal written complaint is first received by SG via the usual channel (email, fax, letter), the complaint will be referred to Compliance.

    If the complaint is made via a third party, Compliance will comply with the PDPA obligations and shall not discuss the case’s personal information / data further. Proper and adequate verification including express consent must first be obtained from the customer directly.

    Compliance will verify and authenticate the identity of the complainant. Once this has been established, Compliance will email an acknowledgement to the complainant within two business days.

    2. Initial checks to determine the nature of complaints

    Compliance will look at the nature of the complaint and the expected outcomes stated by the complainant.

    As part of the due diligence process, Compliance will retrieve the relevant documents and review them.

    3. Interview

    Compliance, if appropriate, will conduct the interview with the relevant parties separately and to get further information and verify the facts of the case. The objective is that the process should be seen to be independent, fair, and objective.

    All concerned parties must cooperate with the Compliance Officer for the duration of the investigation by providing all documents and information to the case.

    Compliance will attempt to seek a fair resolution to all the parties concerned.

    4. Review

    Compliance will assess all the investigation findings in a fair and objective manner and will attempt to conclude the investigation. The results will then be emailed to the complainant.

    5. Conclusion

    Compliance will then wait for the reply from the complainant. If the complainant is satisfied with the outcome, the complainant must send a notification to Compliance to close the case.

    In the event if the complainant does not respond to Compliance after 2 weeks, the case will be closed.

    Should the complainant wish to appeal, SG will inform the complainant on the proper escalation process (including the complainant’s right to refer the complaint to Financial Industry Disputes Resolution Centre Ltd (FIDReC).

    Oversight of compliance

    The Board and Senior Management shall be responsible for the oversight of Compliance.

    The Compliance Officer will keep a central register of all complaints. All complaints will be reported to the Monetary Authority of Singapore (MAS) on a biannual basis.

    All staff should note that it is important to report a complaint, potential complaint, or suspected complaint from a customer at any time and may do so initially either in person or by email to the Compliance Department.

    Ways to contact us

    Telephone: 6329 0990

    Email: [email protected]

    Address: 78 South Bridge Road, #05-01 TKH Building, Singapore 058708

    All queries or complaints should include, at least, the following details:

    • Your full name and contact information,
    • Brief on background and the nature of your query or complaint,
    • The outcome you would like out of our investigations.

    Changes to This Policy

    We may update this policy from time to time. We will notify you of any changes by posting the latest procedures on our website. Please visit our website periodically to note any changes.

    Changes to these procedures take effect when they are posted on our website.

    FAIR DEALING

    Singapore Pte. Ltd. endeavours to be professional and ethical in our business. Following ethical practices helps to achieve excellent customer service and maintain a reputable industry standing. In our pursuit, we commit ourselves entirely to advocating a fair dealing culture within our organisation. We engage qualified professionals and partner leading industry companies to provide our customers with quality financial advisory services to ensure fair dealing with all our customers.

    1. Through the actions of our Board and Senior Management, we are all committed to a corporate culture that focuses on the fair treatment of our customers. We align our policies and practices to the fair dealing principles. We want our customers to have confidence when they deal with us.
    2. Our products are endorsed through independent analysis and selection for the suitability in meeting our customers’ needs. We conduct stringent due diligence on all products that we want to distribute, to accurately identify the features and risk-reward characteristics for each product. By doing so, we ensure that the products and services we offer are suitable for our customers.
    3. We consistently train our staff and Representatives on their responsibilities to ensure fair treatment of our customers. We have regular structured training programmes to ensure that our staff and Representatives are competent to provide our customers with quality advice and suitable recommendations.
    4. We have in place marketing collaterals and tools aim to help our customers to receive clear, easy to understand, relevant, and timely information. This will ensure that our customers understand the product thoroughly and the risks involved before making an informed financial decision to purchase the product.
    5. We have established a Complaints Handling and Resolution procedures and we have in place effective channels for our customers to voice their concerns, feedback, or complaints. We want to ensure that our customers complaints are dealt with independently and in an effective and prompt manner.

    We will continuously review and enhance our existing policies and processes, adopt good practices, and deliver fair dealing outcomes to our customers’ best interest. Our staff and Representatives are fully aware of the importance of customer-centric service and will apply the fair dealing principles to all our customers.

    Changes to This Policy

    This will be updated from time to time. We will notify you of any changes by posting the latest updates on our website. Please visit our website periodically to note any changes.

    Changes to this takes effect when they are posted on our website.

    DATA PROTECTION / PRIVACY NOTICE

    Introduction

    At Singapore Pte Ltd (“ SG”), we respect the privacy and confidentiality of the personal data of our clients / customers, associates, partners, and others whom we interact with in the course of providing our services. We are committed to implement policies, practices, and processes to safeguard the collection, use and disclosure of the personal data you provide us, in compliance with the Singapore Personal Data Protection Act (PDPA) 2012.

    We have developed this Data Protection Notice to assist you in understanding how we collect, use, disclose, process, protect and retain your personal data that is in our possession.

    Personal data refers to any information that can uniquely identify an individual person:

    • On its own or
    • When combined with other information.

    Under the PDPA, business contact information (example, business name, business address, business telephone number) is not considered as personal data so long as it is used strictly for business-to-business (B2B) transactions.

    How we collect your personal data

    We collect your personal data through the following methods / channels:

    • When you wish to preview a product or service
    • When you leave your contact details online
    • When you register as a participant
    • When you indicate you wish to have follow-up with a salesperson
    • When you subscribe to an online portal
    • When you submit an application form
    • When you sign up for a service
    • When you respond to a marketing call for new product or service
    • Social Media such as Blog, Facebook, Twitter
    • When you make payment
    • When you send in your job application form
    • When you attend Webinars / Seminars via online platform where you need to register for attendance.

    Types of personal data we collect about you

    The types of personal data we collect about you may include:

    • Personal Contact Information (Name, Address, Phone Number, Email Address)
    • Personal Details (Name, Gender, Date of Birth, Country of Birth, Country of Residence, Citizenship, Race / Ethnicity)
    • Family Background and Details
    • Education and Professional Qualifications
    • Employment Details & History
    • Criminal Background / Past Offences
    • Personal Details
    • Medical Details / Health Information
    • Photos & Video Footage
    • Academic History
    • Financial Information

    How we use your personal data

    We use the personal data we have collected for one or more of the following purposes:

    • Provide updates on changes / notifications
    • Conduct credit checks, screenings or due diligence checks as may be required under applicable laws / regulations
    • Provide information to regulators / affiliates / associates about your credit worthiness
    • Provide information to affiliates / associates about your transaction
    • Process and administer insurance claims
    • Determine your financial status
    • Servicing of policies and accounts
    • Underwrite policies
    • Provide financial and advisory services
    • Offer you other insurance and financial services products that may suit your needs
    • Seek professional advice, including legal advice
    • Monitor and maintain a copy of your record of academic achievement (including all information arising from investigations of misconduct)
    • Analyze academic and learning outcomes and preferences
    • Prevent potential illegal activities
    • Determine eligibility for admission
    • Process applications, registrations, or enquiries
    • Conduct surveys relating to products and services
    • Plan the provision of educational courses
    • Analyze and data-mine to deliver better products and services
    • For purpose of marketing, promotions, and customer relationship management
    • Conduct market research and analysis
    • Conduct needs analysis and requirements
    • Provide information on events, conferences, seminars, or workshops
    • Conduct telemarketing activities
    • Conduct joint marketing with other companies and service providers
    • Analyze sales and marketing data
    • Send latest product announcements, updates, and upcoming events
    • Conduct lead generation activities
    • Conduct direct marketing activities
    • Notify you about products, services, or special offers
    • Notify you about enhancements to our services
    • Provide information about products and services
    • Benefits & compensation management
    • Payroll processing
    • Recruitment & selection
    • Personnel management
    • Staff Appraisals
    • Training & career development
    • Processing & administration of employment records
    • Comply with legal obligations and regulatory requirements
    • Manage and improve our business and operations to serve you better
    • Fulfil requests for products and services
    • Send information and updates
    • Verify your identity, and process orders and applications for services
    • Provide customer service and support
    • Investigate complaints, claims and disputes
    • Detect and protect against error, fraud, or other criminal activities
    • Internal purposes for accounting, auditing, and booking
    • Help improve products and services
    • Process payment for products and services
    • Update records in our database
    • Carry out our obligations arising from any contracts entered into between you and us
    • Enforce obligations owed to us
    • Fulfil orders and services
    • Respond to inquiries and provide customer services
    • Process contract renewals and upgrades
    • Provide security-related services
    • Develop, enhance, market, and provide products and services
    • Enforce terms and conditions of use
    • Analyze risk and business results
    • Process and administer employment records
    • Develop new applications, products, and services
    • Internal purposes for auditing, data analysis and research
    • Provide information to subsidiaries or partners that perform services
    • Delivery of products and services
    • Customer care and account management
    • Billing and payment processing
    • Analyze the use of our products, services, and sites
    • Obtain opinions, comments about products and services
    • Enhance customer experience
    • Respond to queries and feedback
    • Protect against or identify possible fraudulent transactions
    • Conduct risk assessment
    • Pass information about you to our representatives and associates to carry out services
    • Process applications and registration
    • Account payables / receivables
    • Sales commissions
    • Claims & disbursements
    • Income tax returns
    • Improve site and service performance and delivery
    • Analyze website visits
    • Provide usage of online services
    • Protect the security or integrity of our websites and our business
    • Communicate with customers, members, and website visitors
    • Manage website and social media platforms
    • Ensure content is presented in most effective manner

    Who we disclose your personal data to

    We may disclose some of the personal data we have collected to the following entities, organisations and 3rd parties outside SG so as to fulfill our services to you:

    • Banks and Finance Companies (Mortgage Referrals)
    • Insurance Companies
    • Investment Platforms
    • Various Law Enforcement Agencies for Security, Customs and Immigration Purposes
    • Regulatory Authorities (eg. Monetary Authority of Singapore (MAS), Personal Data Protection Council (PDPC), etc.)
    • Delivery, Freight and Courier Services
    • Email Vendors
    • Other Contracted Service Providers
    • Conference Organizers
    • Payroll Processing Services
    • Media and Other Publications
    • Sales Associates
    • Business Partners
    • Financial Advisors
    • External Parties (Recruiters, Auditors & Lawyers)
    • Complainants
    • Employees / Staff
    • Next-of-Kin / Guardians
    • Planning Research & Development Providers
    • Information Technology Service Providers
    • Legal Services
    • IT Support for Web Sites
    • Webhosting Companies
    • Outsourcing Vendors / Agencies
    • Third party vendors / Agencies

    Where required to do so by law, we may disclose personal data about you to the relevant authorities or to law enforcement agencies.

    How we manage the collection, use and disclosure of your personal data

    1. Obtain Consent

      Before we collect, use, or disclose your personal data, we will notify you of the purpose on why we are doing so. We will obtain written confirmation from you on your expressed consent. We will not collect more personal data than is necessary for the stated purpose.

      We will seek fresh consent from you if the original purpose for the collection, use or disclosure of your personal data has changed.

      Under certain circumstances, we may assume deemed consent from you when you voluntarily provide your personal data for the stated purpose (eg. when you apply for a job with us using our job application forms).

      We may rely on exceptions to the need for consent under the PDPA for the collection, use or disclosure of your personal data under the following circumstances:

      • The personal data is publicly available.
      • The personal data is disclosed by a public agency or disclosed to a public agency.
      • The personal data is necessary for any investigation or proceedings.
      • The personal data is necessary for evaluative purposes (eg. determining the suitability of a job applicant for the job applied for).
      • The personal data is necessary for the purpose of managing or terminating an employment relationship.
      • The personal data is necessary for a business asset transaction.
    2. Withdrawal of Consent

    If you wish to withdraw consent, you should give us reasonable advance notice. We will advise you of the likely consequences of your withdrawal of consent (eg. without your personal contact information, we may not be able to inform you of future services offered by us).

    Your request for withdrawal of consent can take the form of an email or letter to us, or through the “UNSUB” feature in an online service.

    1. Use of Cookies

      We use “cookies” to collect information about your online activity on our website. A cookie is a small text file created by the website that is stored in your computer to provide a way for the website to recognise you and keep track of your preferences. The cookie makes it convenient for you such that you do not have to retype the same information again when you revisit the website or in filling electronic forms.

      Most cookies we use are “session cookies”, which will be deleted automatically from the hard disk of your computer at the end of the session.

      You may choose not to accept cookies by turning off this feature in your web browser. Note that by doing so, you may not be able to use some of the features and functions in our web applications.

    2. Third Party Consent

    If you do a transaction with us on behalf of another individual that will require you to provide that individual’s personal data to us, you must ensure that this individual has given his / her expressed consent to provide his / her personal data to us through you. We will require you to get a written confirmation from this individual that he / she has indeed given his / her expressed consent to you for us to collect, use or disclose his / her personal data.

    How we ensure the accuracy of your personal data

    We will take reasonable steps to ensure that the personal data we collect about you is accurate, complete, not misleading and kept up to date.

    From time to time, we may do a data verification exercise for you to update us on any changes to the personal data we hold about you. If we are in an ongoing relationship with you, it is important that you update us of any changes to your personal data (such as a change in your mailing address).

    How we protect your personal data

    We have implemented appropriate information security and technical measures (such as data encryption, firewalls, and secure network protocols) to protect the personal data we hold about you against loss; misuse; destruction; unauthorised alteration/modification, access, disclosure; or similar risks.

    We have also put in place reasonable and appropriate organisational measures to maintain the confidentiality and integrity of your personal data and will only share your data with authorised persons on a ‘need to know’ basis.

    When we engage third party data processors to process personal data on our behalf, we will ensure that they provide sufficient guarantees to us to have implemented the necessary organisational and technical security measures and have taken reasonable steps to comply with these measures.

    How we retain your personal data

    We have a document retention policy that keeps track of the retention schedules of the personal data you provide us, in paper or electronic forms. We will not retain any of your personal data when it is no longer needed for any business or legal purposes.

    We will dispose of or destroy such documents containing your personal data in a proper and secure manner when the retention limit is reached.

    How you can access and make correction to your personal data

    You may write to us to find out how we have been using or disclosing your personal data over the past one year. Before we accede to your request, we may need to verify your identity by checking your NRIC or other legal identification document.

    We will respond to your request as soon as possible, or within 30 days from the date we receive your request. If we are unable to do so within the 30 days, we will let you know and give you an estimate of how much longer we require. We may also charge you a reasonable fee for the cost involved in processing your access request.

    If you find that the personal data, we hold about you is inaccurate, incomplete, misleading or not up to date you may ask us to correct the data. Where we are satisfied on reasonable grounds that a correction should be made, we will correct the data as soon as possible, or within 30 days from the date we receive your request.

    Transfer of personal data

    Where there is a need to transfer your personal data to another country outside Singapore, we will ensure that the standard of data protection in the recipient country is comparable to that of Singapore’s PDPA. If this is not so, we will enter into a contractual agreement with the receiving party to accord similar levels of data protection as those in Singapore.

    Ways to contact us

    Telephone: 6329 0990

    Email: [email protected]

    Address: 78 South Bridge Road, #05-01 TKH Building, Singapore 058708

    All queries or complaints should include, at least, the following details:

    • Your full name and contact information,
    • Brief on background and the nature of your query or complaint,
    • The outcome you would like out of our investigations.

    Changes to this policy

    We may update this policy from time to time. We will notify you of any changes by posting the latest procedures on our website. Please visit our website periodically to note any changes.

    Changes to these procedures take effect when they are posted on our website.